即场面试 Walk In Interview

客服专员 ( Subang & Ara Damansara )

靠近捷运站

Adjacent to LRT

跨国同事

Multi Nationals
Colleagues

高薪水

High Salary

六大因素

6 Main Factors

年轻活力的环境

Young & Fun Environment

跨部门升职机会

Cross Departmental Promotion

欢迎应届毕业

Fresh Graduates Welcome

1. 客服的工作岗位是什么呢？What is the job scope of a customer service position ?

接听和拨打客户服务电话通过快速和专业地处理问题和考量来维持稳固客户关系解决客户投诉，管理数据库记录，起草客户服务问题的状态报告进行数据输入和研究以解决客户问题。

Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues. Data entry and research as required to troubleshoot customer problems.

2. 客服的工作时间是怎么样的呢？What are the working hours ?

我们有很多不同的客服项目，工作时间各不相同。有些是一般的办公时间，有些是轮班制的。一般都是五天工作/ 周。

We have many projects, the working hours are vary. Some are the usual office hours and some are on shifts.

3. 轮班工作有额外的津贴吗 ? Do I get allowances for shifts work ?

是的，轮班工作通常有额外的津贴。

Yes, there are usually extra allowances for shifts work.

4. 客服的工作关键是什么呢? What are the key qualities to do well in this job ?

有耐心，善于倾听，具有很强的解决问题能力和办公室技巧。

Patient, a good listener, strong problems solving skills and office skills.

5. 这些工作地点的公共交通方便吗？Are these work locations public transport friendly ?

是的，它们通常都非常靠近地铁站。

Yes, they are usually very close to tube stations.

6. 如果我没有任何工作经验，我可以申请吗？ If I do not have any work experience, may I still apply ?

我们有各种客户服务职位空缺，有些无需要相关工作经验。如果您有相关的客服经验，可以尝试申请更高薪水的客服职位。

We have various customer service vacancies, some do not require relevant working experience. If you do, you are qualified to apply for a higher salary positions.